Replacement & Refund Policy
Xtees.com - Buyer Protection Policy
We truly understand that any buyer trusts us solely and buys the product from our site.
Hence, we take responsibility for any dis-satisfaction arising there-off.
100% Replacement Guarantee
We have a 7 Days 100% replacement guarantee.
If there is a genuine defect with our product, just let us know within 7 days from the date of purchase.
We will replace the product for you free of cost.
As all our products are custom made. So, replacement is possible only upon a genuine defect. Refund is not possible.
Garment Size / Color Replacement Policy
Make sure of your garment size / color before u buy a garment.
Our size / color replacement is applicable only for plain blank garments.
Replacement is only possible. Refund is not possible in any case.
All our printed / embroidered garments are custom made as per your request.
They are produced upon your order and cannot be sold to anyone else.
So, we do not offer size replacement for any printed / embroidered garments.
We have displayed our size chart on each and every page.
Make sure of your size/ color before u buy a printed / embroidered garment.
If you want to buy many of our printed / embroidered garments,
we suggest you buy 1 quantity first to assure ur size.
Replacement queries has to be sent thro e-mail only.
You can e-mail us at email@example.com regarding your replacement query.
You have to send the product back to us at your cost for a replacement.
We don't have a reverse pick-up facility.
In case of refunds, all refunds will be made thro payment reversal to your payment mode.
You can e-mail us at firstname.lastname@example.org regarding any queries.
Please quote your Order number for immediate follow-ups.
We respond to all queries during Monday - Friday 9.00 am to 6.00 pm.
We do not respond to queries on Saturdays, Sundays & All National / Regional Holidays.